Server Security
The Freshdesk development center in Chennai is under 24x7 security protection, at both premises level and floor level to ensure only authorized individuals have access to the building and the Freshdesk office. At the premises level, the building’s perimeter is secured by barriers and guards. At the floor level, security guards and smart card readers are present to authorize individuals before entry. Employees are granted access to the office only after authorization using smart cards. Critical locations in the office are accessible only to authorized individuals.
Application Security
All of Freshdesk’s products are hosted in Amazon Web Services. The infrastructure for databases and application servers is managed and maintained by Amazon.
Data Security
Freshdesk takes the protection and security of its customers’ data very seriously. Freshdesk manages the security of its application and customers’ data. However, provision and access management of individual accounts is at the discretion of businesses that own them.